Vol. 1, Issue 1, Part A (2024)

Patient satisfaction is an essential measure of healthcare quality, particularly in outpatient facilities. This study investigates patient experiences and satisfaction levels in outpatient healthcare facilities in Malaysia. Using a mixed-method approach, data from 100 patients were analyzed over six months, focusing on factors such as waiting time, provider interaction, and facility infrastructure. Results indicate that patient-centred practices and operational efficiency significantly impact satisfaction. The findings are compared with previous studies to identify trends and gaps in service delivery.